Welcome to the terms and conditions (“Terms”) of printsbyeleanore. Please read through them carefully before placing your order. Before placing an order, if you have any queries relating to these terms and conditions, please contact printsbyeleanore.com at hello@printsbyeleanore.

Section 1 – Definitions

Seeing as we’re not using any legal terms or fancy words, we don’t think you’ll need any explanations to any definitions.

Section 2 – The entrepreneur’s identity

We are Prints by Eleanore (printsbyeleanore.com)
Located in the Netherlands, but always traveling.
hello@printsbyeleanore.com

Section 3 – Applicability

1. We want you to be happy with the products and items you purchase from us.
2. These terms and conditions are valid for any products you buy, or have bought from us.
3. They also state how we treat each other. Makes sense, but we’d like to to be able to show you what’s important to us.
4. Some items or products may have their own terms and conditions. If these terms and conditions are conflicting with our general terms and conditions, we’ll try our best to work things out with you as our customer. Because see section 1.

Section 4 – Our selection

1. We do our very best to tell you all we can about the items you purchase from us. Everything we know about prices and discounts and sizes of files. Because, well see section 2.
2. We want you to be happy with what you’ve bought from us.
3. When you buy a product or item from us, an agreement is set into motion. Part of this agreement is: you pass on your payment details in order to pay for the product or item. We use a payment method called SSL which insures all payments are safeley passed through our provider Buckaroo. No third party is involved, because they don’t need to be.
4. If you order online, you’ll receive a purchase receipt via e-mail. 
5. Your receipt has all the information you ánd we need If there is something wrong with the items. So make sure you keep it safe.

Section 5 – Right of withdrawal, a.k.a. returning and exchanging.

1. Unfortunately, we cannot accept returns or offer refunds for downloadable prints or custom made prints due to the nature of the digital content. However, if there is a design error in the downloadable print, please contact us within 7 days of purchase, and we will gladly assist you.
2. You can find more information about returning items on our return page. 

Section 6 – Guarantee

We feel you deserve the perfect item. If there seems to be something wrong with what you’ve bought, we would really like to work it out with you. We’ll go as far as we can to please you, but we do have to stick to these official rules.

Section 7 – Delivery and procedures

1. If you order (and have payed for) an item that we suddenly can’t ship out to you, you’ll receive the full amount paid back to your account. We’ll also try our best to see if we can help you find a comparable item.
2. If your order is lost before it reaches you, then that’s a problem for us to figure out. According to the official rules and regulations, we’re responsible for your order untill it gets to you. That’s one less thing for you to worry about.

Section 8 – Complaints procedure and disputes

1. Just in case we failed to mention: we want you to be happy with your purchase from us.
2. Maybe you still have a complaint? We’ll do whatever we can to get you smiling again. We’ve even got an official procedure set up:
   
   • If you have a complaint, please let us know as soon as possible. If you would be so kind as to explain to us what the problem is, then we’ll try to get it sorted out.
   • We’ll respond to your complaint within two days. We’ll either have a solution ready, or we’ll let you know we’re still working on it and we might need a bit more time. But we promise you this; we always respond to let you know we’ve heard you and are trying our best.
3. Not happy about the solution(s) we’ve given you? That bothers us big time. You could then send your complaint to the Disputes committee

Section 9 – Copyright

This webshop and all online & social media pages have copyright protection. All pictures, files, content on printsbyeleanore.com or any online & social media pages are property of Prints by Eleanore BV. Without written permission from Prints by Eleanore BV you are not permitted to use any of this content in any way. If you’ve seen a print you would like to use, please contact us via hello@printsbyeleanore.com

Section 10 – Additional or deviating provisions

We hope everything is easy enough to read and understand. If in the future we decide to change any of our terms and conditions, we’ll let you know via this page. We’ll only change things if we’re certain it’s necessary to ensure your happiness when shopping with us.